• All bookings must be made at least 48 hours in advance, subject to availability.

• A minimum booking duration of 3 hours is required.

• For bookings exceeding 6 hours, appropriate breaks will be taken or multiple visits will be scheduled.

• Special requests or additional tasks must be specified at the time of booking for proper scheduling and planning.

• Services are available in Watford, Bushey, Rickmansworth, Chorleywood, Radlett, Aldenham, Sarratt, and Stanmore. If you are located outside these areas but still nearby, do not hesitate to contact us to check availability

• Currently, we accept payments via PayPal. Other online payment options will be introduced in the future to provide more flexibility for our clients.

• We charge hourly for small jobs and per-job pricing for large contracts.

• All prices are final and non-negotiable. We do not offer discounts.

• Payments must be made before or immediately after service completion, unless a prior agreement is in place.

• Accepted payment methods: Cash, Bank Transfers, PayPal, and other approved electronic payments.

• Late payments (overdue by 2 days) incur a £50 late fee or service suspension.

• For bookings, clients must pay either 100% upfront or 30% upfront with the remaining 70% due on the service day.

• 24+ hours' notice is required for cancellations to avoid a 50% cancellation fee.

• If the job was booked at an hourly rate, a £40 cancellation fee applies. For large permanent jobs or commercial contracts, if cancellations are made with less than 24 hours' notice, a 50% penalty fee will be charged.

• To fully terminate a commercial service, a 7-day notice is required.

• Same-day cancellations or no-shows will be charged 100% of the booking amount.

• If our team arrives and cannot access the property due to client negligence, the full-service fee applies.

• Repeated cancellations (more than twice in 30 days) may lead to service suspension or termination.

• We may waive cancellation fees in emergency cases, at our discretion.

• Rescheduling is subject to availability and must be requested at least 24 hours in advance to avoid fees.

Clients must ensure the following conditions are met to facilitate a smooth and efficient cleaning service:

• Clients must provide accurate access details and inform us of any restrictions.

• Clients must ensure that our team has access to the property at the scheduled time.

• Clients must ensure that small children, including babies or sleeping children, always have a responsible adult present during our service. Under no circumstances should children be left alone because our team is present, even if the parent or guardian intends to return before the cleaning is completed. Children cannot be left in the care of another child.

• Clients must secure valuables and fragile items before our team arrives to prevent accidental damage.

• Clients must provide a safe and functional working environment, including access to electricity and running water, as these are essential for us to complete our tasks effectively and meet our high cleaning standards. 

• Clients must ensure that pets are secured during cleaning to prevent any disruptions or safety concerns.

• Clients must ensure our staff are not expected to move heavy furniture or handle hazardous materials.

• For the well-being of our team and clients, we kindly ask that you inform us if anyone in your household has a contagious illness. This allows us to take the necessary precautions while continuing to provide the best service for all our clients.

• We strive for 100% customer satisfaction and offer a repeat service if needed under our satisfaction guarantee. However, any request for a repeat service must be made within 12 hours of our departure from your premises.

• We are not liable for pre-existing damage, wear and tear, or faulty fixtures/fittings.

• While we take great care in handling all items, we cannot be held responsible for minor scratches or breakages caused by pre-existing wear, aged, or weak surfaces/materials. However, if any damage occurs due to our direct actions, we take full responsibility and will work with the client to resolve the issue fairly.

• Our team follows safety procedures and will not perform tasks deemed hazardous, including moving heavy furniture, high-level cleaning beyond reach, or using unapproved cleaning products.

• As part of our service documentation, we take photos of all spaces before and after cleaning. These photos serve as a record of the work completed and can be provided to clients upon request. No photos will include people or any sensitive items to ensure privacy and confidentiality.

• We provide all necessary cleaning supplies and equipment.

• We use eco-friendly products where possible.

• If you prefer us to use your cleaning supplies, you must inform us in advance and ensure they are safe and effective.

• For residential cleaning, clients are required to provide their own vacuum cleaners and clean toilet brushes. This helps prevent cross-contamination between households, ensures compatibility with flooring and surfaces, and reduces the risk of allergic reactions from dust, pet dander, or residual allergens. To ensure the best cleaning results, vacuum cleaners must be in good working condition, clean, and ready for use.

• We respect and prioritise your privacy and handle your personal data with the utmost care.

• Any information provided to us will be used solely for service-related purposes and will never be shared with third parties without your consent.

• We are insured for public liability, but we are not liable for:

  • Pre-existing damages.

  • Items valued over £5000 unless declared in advance.

• Any damage claims must be reported within 12 hours of service completion.

• Clients indemnify the company against claims arising from unsafe working conditions.

Either party may terminate services with 7 days’ written notice.

Our clients are invaluable to us, and so are our staff. We uphold a culture of respect, care, and professionalism, free from swearing, discrimination, or judgment. In return, we expect the same courtesy. Any form of abuse, foul language, or disrespect toward our team will not be tolerated.

We reserve the right to refuse or discontinue service and immediate termination may occur if:

o   The work environment is unsafe.

o   The client is abusive, threatening, or non-compliant with our policies.

o   The client fails to pay for services.

o   Payment is consistently delayed.

• Neither party is liable for failure to perform services due to events beyond their control, including natural disasters, strikes, or other unforeseen circumstances.

• We may update these terms from time to time. Any changes will be posted on our website and effective immediately upon posting.

For any inquiries, complaints, or feedback, please contact us at:

• Endyfied Cleaning Services’ social media

• Endy@Endyfiedservices.com

• 07709073814